I want to speak with an agent

To speak with an agent, you can find all the details on our <a href="https://www.blackcircles.ca/en/contact">contact page</a>. You’ll be able to access our phone numbers or chat with one of our available agents <a style="color: #00AB55;">via live chat</a>.

Why didn’t I receive my full order?

Items may be shipped separately depending on their nature, so it’s possible to receive your order in multiple deliveries. For more details, please visit our dedicated FAQ page: <a href="https://www.blackcircles.ca/en/faq/shipping-and-delivery/how-are-tires-and-wheels-delivered" target="_blank">how tires and wheels are delivered</a>.

What are the delivery times?

Delivery times may vary depending on when the order was placed. To view current timelines and detailed delivery information, please visit <a href="https://www.blackcircles.ca/en/faq/shipping-and-delivery/when-will-my-tires-be-delivered" target="_blank">our dedicated article</a>.

I’VE ALREADY ORDERED

Incomplete delivery

GO BACK

Please fill out the form below to report an incomplete delivery. Our customer service team will quickly review your order to identify the missing item and will contact you as soon as possible with the next steps.

Frequently Asked Questions

To speak with an agent, you can find all the details on our contact page. You’ll be able to access our phone numbers or chat with one of our available agents via live chat.

Items may be shipped separately depending on their nature, so it’s possible to receive your order in multiple deliveries. For more details, please visit our dedicated FAQ page: how tires and wheels are delivered.

Delivery times may vary depending on when the order was placed. To view current timelines and detailed delivery information, please visit our dedicated article.