WARRANTY CENTER

 

 

WARRANTY PROCESS

Our customer service team is here to assist you with the manufacturer warranty claim process and will communicate to you all the necessary details if you want to proceed with request. blackcircles.ca is an authorized reseller and we work with the official tires distributors in Canada that support manufacturers warranty.

 
STEP 1. Contact us at 1 844 926-2527 to explain the problem with your tire.
 
STEP 2. Fill out the warranty claim form and send us pictures of the damaged tire. This will help us understand the problem and facilitate the warranty process.
 
CLAIM WARRANTY FORM HERE
 
STEP 3. We will send the information provided and open a file for you with the distributor and manufacturer to analyze your claim (They will tell us if the problem is eligible or not).
 
STEP 4. You will need to purchase a new tire to replace the damaged tire and allow the manufacturer to inspect the damaged tire.
 
STEP 5. IF THE PROBLEM IS COVERED BY THE MANUFACTURER'S WARRANTY, the tire is sent to the distributor for a physical evaluation.
 
          a. The damaged tire, which is pre-approved for inspection, is then sent to the distributor. The tire is received at the warehouse and is first                  examined (example: tire wear measurement). If the tire is admissible, it is then evaluated for warranty by the manufacturer.
 
*This process can take 6 to 12 weeks.
 
 
STEP 6. We will keep you informed of the response to your claim and if the warranty claim is accepted, you will receive a refund for the tire.* 
 
 
*We will refund the price of the tire + taxes, but not the installation or eco-taxes.
 
 
 

 

WARRANTY DEFINITIONS 

Many manufacturers offer different kinds of warranties, all of them are applicable to products purchased on blackcircles.ca. They can however be confusing or very complex; in this guide we will list and explain the different types of warranties and what they cover. You will also find a list of manufacturers to see what warranties they offer.

The Standard Manufacturer Warranty is offered by all major manufacturers as well as some entry-level ones, this warranty covers factory defects and issues for new tires. If a tire is damaged due to an issue during the manufacturing process or because of a quality issue in the materials used in the construction, this warranty will cover the replacement. Any tire that shows damage from a road hazard (puncture, sidewall bump) will not be covered by this warranty. 

Also called Workmanship and materials warranty.

Some Manufacturers offer a Road Hazard warranty. Any tire that is damaged by a road hazard (impact break, cut, puncture) will be replaced free of charge by a manufacturer (Can be pro-rated to usage). These warranties usually have a limitied duration (first 2/32nds or first year of usage). They are great if your tire gets damaged by a curb or pothole.

A lot of tires are offered with a Limited Mileage Warranty (Also called Treadwear Warranty) especially Summer All season tires and more rarely winter tires. Depending on their use and applications, tires will have a certain KM rating determined by the manufacturer; if the tires are worn out before the limit, the manufacturer will offer a pro-rated reimbursement. For example if a set of tires is worn out after 90,000 KM and had a Mileage Warranty of 100,000 KM, the manufacturer will issue a reimbursement of 10% of the value of the set.

However some conditions apply, the most important one is that a proof of tire rotation every 10,000 to 13,000 KM must be provided with the claim.

In reality, these warranties are not to be taken to the letter and your tires might not last exactly the amount of KM on the warranty. However it means that the manufacturer is confident enough in its products to give them a KM rating that will usually be close to the total use of customers. For example the P4 Four Season Plus from Pirelli offers a 145,000KM warranty for T-rated version ! What this tells you is these tires might last you 120,000-145,000KM (which is a lot) depending on your usage but they will not last less than 60,000KM.

The Tire Satisfaction Plan is usually offered for a set of 4 tires, if you are not satisfied by the tires, you have a 30-day window from the date of purchase to exchange them. Most manufacturers require the customers to exchange their tires for another product from their product line-up.

The Roadside Assistance is offered only by a handful of manufacturers, essentially if you have a flat tires or road hazard, this warranty will offer you a free service to tow your car to the nearest tire retailer that will repair your tire or change it (limit of 150 miles / 250 KM)

 

Warranties by Manufacturers:

You can click on each manufacturer's page to see what warranties they offer: