Cancel my order
Fill out the form below to request the cancellation of your order. Our customer service team will quickly check whether it can still be cancelled and will get back to you as soon as possible to keep you informed.
Frequently Asked Questions
To speak with an agent, you can find all the details on our contact page. You’ll be able to access our phone numbers or chat with one of our available agents via live chat.
An order can only be cancelled if it has not yet been shipped. Once the order has been handed over to the carrier, cancellation is generally no longer possible. To learn more about cancellation or return conditions, visit our dedicated page here.
If your order has already been shipped, it can no longer be cancelled. In this case, you can request a return once your order has been delivered. To start a return, please complete our online return form here.
To return an order, you need to submit a request to our customer service team. Simply fill out our online return form so our team can process your request as quickly as possible. Access the return form here.